Online Support

Online Support Policy for SahibStore.com

At SahibStore.com, we are dedicated to providing exceptional customer support to ensure that your shopping experience is as smooth and enjoyable as possible. This Online Support Policy outlines the ways you can contact us for assistance, as well as the services we offer to help resolve any issues or answer your queries.

1. How to Contact Us

We offer several channels for you to reach our support team for any questions, concerns, or assistance regarding your order or products:

  • Email Support: You can email us directly at sahibshopping.store@gmail.com for any inquiries, product-related questions, or issues with your order.
  • Phone Support: Our customer service team is available at +92 314 9854004. Feel free to call or WhatsApp us for real-time support during business hours.
  • Live Chat: For instant assistance, use the Live Chat feature available on our website. Our support agents are available to help with product inquiries, order status, and more.
  • Contact Form: You can also use the Contact Us form on our website to send us a message directly. Our team will respond to your query as soon as possible.

2. Online Support Hours

Our online support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM (UAE Time)
  • Saturday: 10:00 AM - 4:00 PM (UAE Time)
  • Sunday: Closed

If you contact us outside of these hours, we will respond to your query on the next business day.

3. Types of Support We Offer

We provide assistance for the following:

  • Order Status: We can help track your order, provide updates on shipping, and resolve any delivery-related issues.
  • Product Information: If you have questions about a product, such as its features, availability, or compatibility, we are here to assist.
  • Returns & Exchanges: For inquiries regarding returns, exchanges, or refunds, our support team will guide you through the process.
  • Payment Issues: If you're facing issues with payment processing, payment methods, or refunds, our team will work with you to resolve the matter.
  • Technical Support: If you're having trouble navigating the website, placing an order, or experiencing any technical difficulties, we're available to help.

4. Response Time

  • Email Inquiries: We aim to respond to all emails within 24 hours on business days.
  • Phone/WhatsApp Inquiries: For urgent matters, our support team typically responds within a few minutes during business hours.
  • Live Chat Inquiries: Live chat inquiries are responded to in real-time, but during high-traffic periods, please allow up to 10-15 minutes for a response.

5. Support Languages

We currently provide online support in the following languages:

  • English: Our primary language of communication.
  • Arabic: If needed, we can assist in Arabic as well.

6. Resolving Issues & Complaints

If you encounter any issues with your order, product, or services, we are committed to resolving them as efficiently as possible. Here’s how we handle complaints:

  1. Acknowledge: We will acknowledge your complaint within 24 hours.
  2. Investigate: Our team will investigate the issue and determine the best course of action.
  3. Resolve: We will provide a solution, such as a product replacement, refund, or a discount on a future order, depending on the nature of the issue.

If you are not satisfied with the resolution, you can escalate the matter to a senior team member, and we will do our best to find a satisfactory solution.

7. Frequently Asked Questions (FAQs)

Before contacting us, you may find the answers to common questions in our FAQ section. This section covers topics such as:

  • Payment options
  • Shipping policies
  • Return & exchange procedures
  • Account management

8. Customer Feedback

Your feedback is important to us! After interacting with our support team, you may receive a short survey asking about your experience. Please take a moment to share your thoughts so we can continue to improve our services.

9. Privacy and Data Protection

When you contact our online support, any personal information you provide will be handled in accordance with our Privacy Policy. We ensure that your data is kept confidential and only used for the purposes of resolving your inquiry.

10. Contact Us

If you need assistance, have questions, or need to resolve an issue, don’t hesitate to reach out to us using one of the following methods:

SahibStore.com
Email: sahibshopping.store@gmail.com
Phone/WhatsApp: +92 314 9854004